One number defines your plan

A conversation is counted when it receives its first agent reply. If there’s a new conversation in your inbox, it counts as one conversation once an agent replies. Unresponded conversations, internal notes, and spam do not count. Multi-channel continuation within the same thread counts as one conversation.

At your conversation limit, agents can still see incoming conversations but cannot reply. No data is lost — messages queue and are waiting for you. Upgrading immediately restores full functionality, or the block lifts at your next billing period.

Because your whole team should be able to help customers without worrying about seat costs. Every plan — including Free — comes with unlimited agents. The price of one agent elsewhere gets your whole team on Kenzi.

All of them, on every plan. Email, Instagram DMs, Facebook Messenger, and live chat are included on Free and every paid tier. We never gate channels behind higher plans.

The AI suite includes automatic conversation tagging, sentiment analysis, suggested responses, and intelligent routing. It helps your team handle more conversations faster by surfacing the right information at the right time.

You get full Power-tier access completely free for 90 days — no credit card required. Full Power access includes the AI suite, all channels, unlimited agents, custom branding, e-commerce integrations, and 1,500 conversations per month. After your trial, choose a plan or get downgraded to Free automatically.